Cancellation & Refund Policy

If you have paid the full amount for your booking and you wish to cancel - please give us at least 3 hours notice of cancellation for a full refund. If you wish to cancel within 3 hours of your booking time we reserve the right to keep half of the booking amount to cover the inconvenience and potential travel costs we have already incurred.

If you have paid a Deposit and you cancel more than 3 hours before your booking time you will receive a refund of the full deposit amount. If you wish to cancel within 3 hours of your booking time we reserve the right to keep the full deposit amount to cover the inconvenience and potential travel costs we have already incurred.

If you do not contact us at all and we arrive to find no one to meet us, no contact made and no reasonable explanation for the cancellation we reserve the right to keep the full amount of the booking and/or deposit to cover our costs.l9o

Weather cancellation for outdoor hires

If the weather forecast is looking unfavourable (Wet/stormy/winds over 24mph) We will advise you that we may have to cancel and will give 12 hours notice of this. We will firstly ask you to provide an alternative indoor location if possible. We will then discuss an alternative date so that you can keep the booking. If those options are not possible we will offer a full refund. If we come to inspect the area and the wind gusts are more than 24mph we will try to find a suitable location that is sheltered and safe to set up. However, if there is no safe place to set up the unit and no agreeable alternative we will cancel the booking for safety reasons. A refund will be given at our discretion and in discussion with the customer.